Last Updated: May 25, 2018
COLLECTION AND USE
Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the delivery of BLACK NOVA Products and services without asking you first. We do not rent or sell our customer lists. The following are the limited situations where we may share personal information: With your permission: We may share personal information when we have your permission. One example of this would be if you sign up for programs offered by our partners. If you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. BLACK NOVA will request your consent to these exchanges on your behalf and you can change your mind at any time. When you use third-party services integrated with the BLACK NOVA Products, their own terms and privacy policies will govern those services. For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems. These technicians (as well as BLACK NOVA employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-BLACK NOVA purposes. We also have strict policies and technical barriers in place to prevent unauthorized employee access to video data. As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection. For legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about energy use. This information may also be shared with other users to help them better understand their energy usage compared to others in the BLACK NOVA community, raise awareness about safety issues, or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same. Your personal information may be collected, processed and stored by BLACK NOVA in the countries outside the European Union where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions.
BLACK NOVA takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit and store your data securely. However, BLACK NOVA cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
If you have any questions or requests about your personal data, please contact us at firstname.lastname@example.org